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Change in Internet Service


Tecmo Psycho

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Ok. I need some help from the tech savy on this forum. Comcast sent me a letter in the mail wanting me to get rid of my old modem so I can go digital? They said I will have no need for a router? I'm confused on how that would work.

More importantly, if I make this switch that they are asking, will I lose the ability to play online Tecmo? If I can still play would I still be able to host? Would really appreciate feedback on this. I will attach the letter in a few minutes.

Thanks

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I believe they are upgrading to DOCSIS 3.0 which needs a compatible router to support it.


If you plan on using comcast for the next year, I suggest you inspect your bill and see if they are charging you for renting your cable modem. I'd suspect it's $7-$8 per month.


If they are, I'd suggest buying your own DOCSIS 3.0 modem.


 


I bought this guy in May and it works great - http://www.amazon.com/gp/product/B00AJHDZSI/ref=oh_details_o07_s00_i00?ie=UTF8&psc=1


It was the cheapest/highest rated guy out there. Mine was for $80 so you might be able to find it a little cheaper.


It will pay for itself less than a year.


 


No idea if they would be providing a cable modem that is a combo of router and wireless.


The above device is only a cable modem and would work with your current router/wireless router.


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My in-laws have Comcast and they recently did this. Comcast is turning your modem into a router combo so they can unleash their public wifi station and use your house as an access point.


 


Read: http://money.cnn.com/2014/06/16/technology/security/comcast-wifi-hotspot/ & Search: http://wifi.comcast.com/ <- use your zip code. It is wild how many access points there are.


 


Heed Knobbe's advice and buy a modem asap.


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Appreciate the feedback guys. How about this one:

http://www.amazon.com/gp/aw/d/B004XC6GJ0/ref=redir_mdp_mobile?camp=1789&creative=390957&creativeASIN=B004XC6GJ0&linkCode=as2&redirect=true&ref_=as_li_ss_tl&tag=myde0bd-20

My current router is a NetGear N 300.

This is the preferred list from Comcast website: http://mydeviceinfo.comcast.net

What's your advice?

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Appreciate the feedback guys. How about this one:

http://www.amazon.com/gp/aw/d/B004XC6GJ0/ref=redir_mdp_mobile?camp=1789&creative=390957&creativeASIN=B004XC6GJ0&linkCode=as2&redirect=true&ref_=as_li_ss_tl&tag=myde0bd-20

My current router is a NetGear N 300.

This is the preferred list from Comcast website: http://mydeviceinfo.comcast.net

What's your advice?

 

This will work with your service and your router.

However, note that the SB6121 has a lower possible throughput than the SB6141.

 

If you check out Comcast's modem matrix, the SB6121 will currently work for all tiers except the extreme 150.

The SB6141 will be update proof longer so it's worth the extra $20 or so in my opinion.

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My in-laws have Comcast and they recently did this. Comcast is turning your modem into a router combo so they can unleash their public wifi station and use your house as an access point.

 

Read: http://money.cnn.com/2014/06/16/technology/security/comcast-wifi-hotspot/ & Search: http://wifi.comcast.com/ <- use your zip code. It is wild how many access points there are.

 

Heed Knobbe's advice and buy a modem asap.

That's rather disturbing. Nothing like having the police knocking down your door for child pornography that some hobo with a laptop was looking at hijacking your Wi-fi without your knowledge.

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Nothing like having the police knocking down your door for child pornography that some hobo with a laptop was looking at hijacking your Wi-fi without your knowledge.

 

obamatop FTW.

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That's rather disturbing. Nothing like having the police knocking down your door for child pornography that some hobo with a laptop was looking at hijacking your Wi-fi without your knowledge.

 

If they can't segregate public wifi from personal service, they have a bit bigger problem

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I got the 6141. Thanks for in the advice. Also, do I simply unhook old modem and hook this one up in its place or is there something Comcast would have to do on their end?

 

You need to contact Comcast tech support and give them the new modem's MAC address...sticker on the modem possibly with the Serial Number.  images?q=tbn:ANd9GcSDUcgHmVWOHAwmAgOqU-4

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You need to contact Comcast tech support and give them the new modem's MAC address...sticker on the modem possibly with the Serial Number.  images?q=tbn:ANd9GcSDUcgHmVWOHAwmAgOqU-4

 

You might be able to get away with just swapping

 

http://forums.comcast.com/t5/Basic-Internet-Connectivity-And/Change-from-Leased-Cable-Modem-to-Owner-Purchased-Cable-Modem/td-p/1202305

 

Yes, the new modem does need to be registered.  You this in one of two ways, either you hook it up and follow the prompts when you try to hit any web page, or call Comcast support and have them do it over the phone.  You will need the model, serial number, and HFC MAC address when you call.  Basic steps are:

 

  1. Disconnect the old cable modem completely.
  2. Connect the new cable modem to the coax, power and ethernet connections.
  3. Reboot your router (or computer if you have no router).
  4. On your computer go to any website.  With a new modem, you will likely be redirected to a "walled garden" page which will have instructions to register the modem, simply follow the instructions.
  5. If the above fails (it can be very touchy in some areas), call Comcast (1-800-COMCAST) and have them register the new modem directly over the phone.  This takes about 5-10 minutes.
  6. After the new modem is working properly, return the rental modem to Comcast and make sure you get a receipt, just in case there are any questions or misunderstandings down the road about whether you returned the modem or not.
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  • 2 weeks later...

Connected new modem to router. Was prompted to register router with Comcast/Xfinity. Registration failed. Asked to call a number. Talked with four different people (one woman told me to hook up the old modem again) for a total of an hour and 17 minutes before I was golden. Returning old modem tomorrow.

I think they were pissed because they are not going to be able to charge me monthly for a modem anymore and because I refused their precious survey four times.

Edited by Tecmo Psycho
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OMG. So I go to drop off the old modem today. Wait 43 minutes in line. When I finally get called I told them that I was bringing back the old modem, I bought my own, and I need the modem charge taken off the monthly bill. She said ok. Then she asked if my modem was Comcast approved for the D3.0 switch. I said yes. Then she asked if it was home phone ready. It is not. She then proceeded to tell me that I would have to get an upgraded modem through Comcast. I told her F that just take the phone off our bill (we don't even have a phone). She said that will make your bill more expensive. I said whatever. Then she proceeded to tell me that we would lose X number of channels and would have a slower Internet speed. I was like wait just a minute (that's not what I said). YOU told me I had to switch modems to accommodate this new faster connection. I went through YOUR steps to do so. Now YOU are telling me that I can't but my own modem that was approved by YOU because it is not home phone ready? I get it... you want to charge me $8 a month for another 8 years for a modem you provide. Then she leaves comes back with a battery for this new modem and says we don't provide the batteries for the modems anymore, but I found you one in the back. Should this battery go bad you will have to replace it.

Thoughts?

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Thoughts?

 

1. If you have home phone as part of your service just because it's included and you don't actually use it I fail to see the problem.

2. I don't want Comcast to buy Time Warner.  Time Warner gave me ZERO shit about changing.

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